Huku263 is an automated assistant powered by artificial intelligence. It is not a Novafeed employee and it is not a veterinarian. It answers in your own words and remembers your previous messages, but it is software. If you ask whether you are talking to a person, it will tell you plainly that it is not.
A member of the Novafeed team can take over any conversation. When that happens the assistant stops replying on that conversation so you are dealing with one or the other, never both at once. You can ask for a person at any time.
Huku263 answers questions about bird health, feeding programmes and farm management, and it can look at photographs you send. This is general guidance based on Novafeed's knowledge base. It is not a veterinary diagnosis, prescription or treatment plan, and it is not a substitute for a qualified animal health professional examining your birds.
Poultry disease moves quickly and looks similar across very different causes. Where a bird is seriously unwell, where deaths are rising, or where you suspect a notifiable disease, contact a veterinarian or the Department of Veterinary Services. Do not wait on a chatbot.
You remain responsible for decisions you take on your own farm. Novafeed is not liable for losses, including bird deaths, reduced production or treatment costs, arising from action taken on the assistant's guidance.
Huku263 shares prices, stock information, promotions, branch details and opening hours from Novafeed's records. These change, and the assistant may not always be current.
Nothing the assistant says is a binding offer, a quotation or a contract. The price you pay and the stock available are the ones confirmed by the branch serving you at the time of purchase. Confirm with a branch before travelling or committing money.
Huku263 provides information. It cannot take an order, reserve stock, arrange delivery or accept payment, and it will never ask you for card details, a mobile money PIN or a bank password. If anyone claiming to be Novafeed asks for a PIN or password through this chat, it is not us. Stop and contact a branch on a number published at novafeed.co.zw.
Use Huku263 for genuine enquiries about Novafeed, poultry farming and our products. Please do not:
We may stop responding to a conversation that breaches this, and in serious cases block further messages from that number or account.
The assistant is provided as it is, without any guarantee of uninterrupted service. It depends on WhatsApp, Facebook and other providers outside our control, and it may be unavailable, delayed, or unable to answer a particular question. We may change, suspend or withdraw it at any time.
Messaging charges and mobile data are between you and your own network operator.
Huku263 answers in English and Shona. Where a translated answer differs in meaning from the English, the English version of these terms governs.
What we collect and how we handle it is set out in the Novafeed Privacy Policy. You can ask us to delete your data at any time, and the routes for doing so are on the data deletion page.
To the extent the law allows, Novafeed is not liable for indirect or consequential loss arising from your use of Huku263, including lost profit, lost production or lost opportunity. Nothing in these terms limits liability that cannot be limited under Zimbabwean law.
We may update these terms. When we do, we will change the Effective date above and, for significant changes, tell active users on WhatsApp and Facebook Messenger the next time they message us. Continuing to use the assistant after a change means you accept the updated terms.
These terms are governed by the laws of Zimbabwe, and the courts of Zimbabwe have jurisdiction over any dispute arising from them.
Questions about these terms, or about anything the assistant told you: