Novafeed operates the Huku263 chatbot on three channels: WhatsApp (currently at +263 732 877 877), Facebook Messenger on the Novafeed Facebook Page, and the web at novafeed-chatbot-production.up.railway.app. When you send us a message on any of these channels, this policy tells you what we do with the information you share.
We collect only what we need to answer your questions and improve the service:
Our WhatsApp channel runs on the Meta WhatsApp Business Platform, and our Facebook channel runs on the Meta Messenger Platform. When you message us on either, Meta processes your message under its own terms: the WhatsApp Business Policy and WhatsApp Privacy Policy for WhatsApp, and the Meta Privacy Policy for Messenger. We receive and store the content of your messages so the chatbot can respond and so a Novafeed team member can follow up if needed. We do not sell your messages or share them with third parties beyond the service providers listed below.
On Facebook Messenger, a member of the Novafeed team may take over a conversation and reply to you personally. When that happens the chatbot stops replying on that conversation, so you are talking to a person rather than to both at once.
Photos you send are read at the moment you send them so the chatbot can look at them, and are not stored afterwards.
We use a small number of trusted service providers to run the chatbot. Each has its own privacy policy governing how it handles data we share with it:
Your data is stored on secure cloud infrastructure operated by Supabase and Railway, with encryption in transit (TLS) and at rest. Data may be processed in data centres outside Zimbabwe (typically in the European Union or the United States) by the third-party service providers listed above. We apply reasonable technical and organisational safeguards to protect your information, but no system is 100% secure.
We keep your messages, session summaries, and profile information for as long as they are useful for delivering the service, and typically for no longer than 12 months after your last interaction unless we have a legitimate reason to keep them longer (for example, a legal obligation or an ongoing dispute). You can request earlier deletion at any time. See Your rights below.
If we are legally required to disclose your information, for example under a court order or a lawful request from a public authority, we will disclose only what we are legally required to provide and nothing further. We do not give any government or authority routine or bulk access to chatbot conversations, and we have never received a national security request for this service.
You have the right to:
To exercise any of these rights, message us on WhatsApp on +263 732 877 877 or email glen@novafeed.co.zw. We aim to respond within 30 days.
The chatbot can suggest possible causes and treatments when you describe a problem with your birds, but its suggestions are informational only and are not a substitute for veterinary or professional advice. Always consult a qualified veterinarian or Novafeed technical adviser before administering treatment.
The Huku263 chatbot is intended for adult farmers, agricultural professionals, and Novafeed customers. It is not directed at children under 13, and we do not knowingly collect personal information from children.
We may update this policy from time to time. When we do, we will change the Effective date at the top of the page and, for significant changes, we will notify active users on WhatsApp and Facebook Messenger the next time they message us.
Questions about this policy, or requests to exercise your data rights: