If something has gone wrong, Novafeed wants to hear it directly rather than lose you as a customer. This form goes to customer care, separately from general enquiries, so a complaint is not lost in the same queue as a price question.
If it is urgent, for example sick birds or a feed quality concern affecting a flock right now, call customer care on 0782 877 877 or message 0782 877 877 on WhatsApp instead. A form is slower than a phone call.